At Go Earth Organic, we are committed to providing high-quality organic products and ensuring customer satisfaction. This policy outlines our shipping and refund procedures to ensure transparency and build trust with our customers.

Shipping Policy

Processing and Shipping Time:

• Orders are processed within 1-3 business days from the date of purchase.
• Standard delivery times vary depending on the location. Most orders are delivered within 5-7 business days.
• For remote locations or international orders, delivery may take up to 10-15 business days.

Shipping Charges:

• Free shipping is available on orders over INR 1000.
• For orders below this threshold, a flat shipping fee of INR 50 will apply.

International Shipping:

• We currently offer shipping to selected international destinations. Shipping fees and delivery times will vary based on the location and order weight.

Tracking:

• Once your order has been shipped, a tracking number will be provided via email or SMS to monitor the shipment status.

Return & Refund Policy

Returns:

• If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving the product. Please ensure the item is unused, in its original packaging, and accompanied by a proof of purchase.
• To initiate a return, contact our customer service team at info@goearthorganic.com with details of the issue and order information.

Refunds:

• Refunds will be processed once the returned item has been received and inspected by our team.
• The refund will be issued in the same payment method used during the purchase within 14 business days after receiving the returned product.
• If the product is found defective or damaged upon arrival, you may choose between a full refund or a replacement product at no extra cost.
• Please note that no additional compensation is provided beyond the replacement or refund.

Non-Refundable Items:

• Perishable goods (such as fresh produce) and customized items are non-returnable unless damaged or defective.

Exchanges:

• We offer exchanges for defective or damaged products. To request an exchange, contact us within 7 days of delivery, and we will arrange for the defective product to be picked up and replaced at no cost to you.

For any queries regarding our refund or shipping policies, feel free to contact our customer care team at +91 7574 888 777 or email us at info@goearthorganic.com.